How does an Enterprise become an Anti-Social System? A Motivation for the Need of Social and Cultural Capital for Retaining the Corporate Success

With an increasing on agility, respectively the adaptation of IT artefacts with respect to changing requirements, a resource with an increasing importance for the differentiation of one enterprise towards its competitors is the human capital. Thereby, in this paper it will be argued that in order to use such human capital, a demanding influence is the social capital of the enterprise. Social capital is defined by the art of interacting or relation between individuals as part of the same social system, namely the enterprise. So, generally, social capital defines the type of culture an enterprise is characterised with. With an increasing importance of autonomous IT-artefacts, in the latter referred as mechanical actors, the social capital decreases, because of the missing social orientation of interactions between human and mechanical actors. While the common notion of this issue is the search for more efficient and less costly processes, the authors argue that every domain, which has become irrelevant losses its potential of innovation with the lack of human interaction and in use of creativity. An information system, according to [Hei01], can be generally defined by means of three components: The assignment, the technology and the humans. While in the recent decades, the technological aspects evolved in order to become a more important part of information systems and with respect to current research aims that focuses on making machines more autonomous or even "creative", the importance of the human component might lose its relevance. So, increasingly machines become autonomous actors with a specific set of self-detectable and processable tasks relevant to the enterprise. Consequently, in specific domains machine actors have emancipated with respect to the human actors, so that they are equally important for the execution of respective business processes. In consequence, human actors might depend on the machine actors as well as the machine actors might request certain services from human actors. The interdependency between those two actors requires the share of a specifically used language for the communication. However, communicating with a machine requires an unambiguous interpretable language, which is differently to the ever-evolving natural language embodied by human actors. Humans are able to build theories about domains that enable them to perform purposeful actions [Ryl84]. These theories can adapt with respect to internal activities that neither have to be perceived nor expected by others [Web22]. These theories find their purpose in the use of language. Since the human mind has …